TradieTracker is operated by appsilove Pty Ltd (ABN: 68 698 605 739) ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme.
This policy is available free of charge and can be provided in alternative formats upon request. Our Privacy Officer can be contacted at support@tradietracker.com.au.
We collect the following types of personal information:
We do not generally collect sensitive information (e.g., health, biometric, racial/ethnic origin). If in rare cases we need to collect it, we will do so only with your consent or as otherwise permitted by law.
We collect personal information directly from you when you register, use the app, upload content, or communicate with us. We may also collect information automatically through cookies and similar technologies.
Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, we may need your identity for functions such as account creation, billing, support, and compliance.
If we receive personal information we did not solicit, we will assess whether we could have collected it under APP 3. If not, and it is lawful and reasonable to do so, we will destroy or de‑identify it as soon as practicable.
We use your personal information to:
At or before collection (or as soon as practicable after), we will notify you of: what we collect; purposes; consequences if information is not provided; usual disclosures (including overseas); and how to access, correct, or complain about handling of your information.
We may disclose your personal information to:
We do not sell or rent your personal information to third parties for marketing purposes. You may opt out of direct marketing at any time.
Some service providers are located outside Australia. Likely destinations include the United States and the European Union (for example: payments processing providers such as Stripe; mapping providers such as Google; document/PDF processing providers such as PDF.co; cloud hosting, storage and email partners). We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the APPs.
We implement administrative, technical and physical safeguards to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure (including encryption in transit, access controls, and regular reviews). When information is no longer required for any permitted purpose, we take reasonable steps to destroy or de‑identify it.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up‑to‑date, complete and relevant. You can update your details in‑app or by contacting us.
We retain personal information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. You may request account deletion; some records may be retained where legally required.
You may request access to your personal information by contacting our Privacy Officer. We will respond within 30 days. We may need to verify your identity and may refuse access in limited circumstances permitted by law (e.g., legal privilege, unreasonable impact on others). If we refuse, we will provide reasons and available complaint avenues.
You may request correction of your personal information at any time. If we do not agree to make a requested correction, we will explain why in writing and, if you request, we will associate a statement with the information noting your requested correction.
We use cookies and similar technologies to improve your experience, analyse usage patterns and deliver personalised content. You can manage your cookie preferences through our cookie banner (where provided) or via your browser/device settings. Some features may not function without certain cookies.
We send commercial electronic messages only in accordance with the Spam Act 2003 (Cth). Messages identify us as the sender and include a functional unsubscribe facility. Unsubscribe requests are actioned within 5 business days.
We do not adopt, use or disclose Commonwealth government identifiers (e.g., TFN, Medicare number) as our own identifiers.
We assess suspected data breaches expeditiously. Where a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the NDB scheme, including required details and steps individuals can take.
TradieTracker is not intended for individuals under 18. We do not knowingly collect personal information from children.
To the extent the employee records exemption applies under the Privacy Act, it may apply to certain employment‑related records. Personal information we hold about individuals other than employees (e.g., customers) remains subject to the APPs.
TradieTracker uses your device's microphone and speech recognition to allow you to dictate job descriptions, material notes and quote details hands-free. Voice data is processed by your device and Apple's speech recognition service. We do not store or share your voice recordings.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy here and updating the "Last updated" date.
If you have a complaint about how we handle your personal information, please contact us at support@tradietracker.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Our Privacy Policy is issued by appsilove Pty Ltd, (ABN 68 698 605 739), trading as TradieTracker. Email: support@tradietracker.com.au Address: Townsville, QLD, Australia