Terms and Conditions

1. Acceptance of Terms

By accessing and using TradieTracker ("the Service", "the App"), operated by appsilove Pty Ltd (ABN: 68 698 605 739), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Service. These Terms constitute a legally binding agreement between you and appsilove Pty Ltd trading as TradieTracker.

2. Description of Service

TradieTracker is a web-based application designed to help Australian tradespeople manage jobs, create quotes and invoices, track expenses, manage clients, and perform other business management tasks. The Service is provided "as is" and may be modified or discontinued at any time.

3. User Accounts and Registration

• You must be at least 18 years old to use the Service
• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

4. Subscription and Payments

4.1 Free Trial:

A 30‑day free trial is available for new users. To start the trial, you must add a valid payment method. You can cancel any time during the trial to avoid charges. After the trial, your subscription will automatically continue on the selected plan unless cancelled.

4.2 Plans:

• Available tiers may include Free, Starter, Pro, and Premium.
• Current pricing and inclusions are shown in the in‑app billing page and may change from time to time.
• All prices are in AUD and include GST unless otherwise stated.

4.3 Billing:

• Subscriptions are billed monthly in advance and renew automatically until cancelled.
• Payments are processed securely via Stripe; you authorize recurring charges to your payment method.
• Invoices/receipts are emailed to the address on file.

4.4 Refunds and Cancellations:

• You may cancel at any time via Account > Subscription or the Stripe customer portal.
• Cancellations take effect at the end of the current billing period; access continues until then.
• No refunds for partial months or unused time, except as required under Australian Consumer Law.
• You can export your data at any time, including after cancellation, subject to data retention limits.

4.5 Plan Changes:

• Upgrades take effect immediately; downgrades take effect at the next renewal unless otherwise shown.
• Any promotional or beta pricing may be time‑limited and subject to change.

4.6 AI Credits & Usage Limits:

• Some features use AI credits with a monthly allowance that resets each billing cycle.
• Trial accounts may receive additional trial credits. Unused credits do not roll over.
• We may adjust allowances, fair‑use limits, or feature availability by plan.

5. User Responsibilities

You agree to:

• Use the Service in compliance with all applicable laws and regulations
• Not use the Service for any unlawful or fraudulent purposes
• Not attempt to gain unauthorized access to the Service or other users' accounts
• Not upload or transmit viruses, malware, or any malicious code
• Not interfere with or disrupt the Service or servers
• Not use the Service to send spam or unsolicited communications
• Be solely responsible for the accuracy of data you enter into the Service

6. Intellectual Property

6.1 Our Rights:

All intellectual property rights in the Service, including software, design, content, and trademarks (including "TradieTracker®"), are owned by or licensed to us. You may not copy, modify, distribute, or reverse engineer any part of the Service.

6.2 Your Content:

You retain ownership of all content you create or upload to the Service (quotes, invoices, photos, etc.). By using the Service, you grant us a limited license to store, process, and display your content solely for the purpose of providing the Service to you.

7. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and receive a refund for the unused portion, or to compensation for the reduction in value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

8. Disclaimers and Limitations of Liability

8.1 Service Availability:

While we strive for high availability, we do not guarantee uninterrupted or error-free operation of the Service. We may suspend or restrict access for maintenance, updates, or other reasons.

8.2 Accuracy of Information, AI & Financial Calculations:

The Service includes calculators, AI-assisted tools, and business management features. You are solely responsible for verifying the accuracy of all calculations, quotes, invoices, tax amounts, and any information generated by the Service — including outputs produced by artificial intelligence (AI) features. AI-generated content may contain errors, omissions, or inaccuracies. TradieTracker expressly disclaims all liability for any financial loss, incorrect billing, tax miscalculation, or business decision made in reliance on outputs produced by the Service or its AI features. We do not provide tax, legal, accounting, or financial advice. Always verify figures with a qualified accountant or financial adviser before acting on them.

8.3 Limitation of Liability:

To the maximum extent permitted by law (subject to the Australian Consumer Law), we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You are responsible for backing up your data. While we implement security measures, we cannot guarantee absolute security of your data.

10. Termination

We may suspend or terminate your access to the Service at any time if:

• You breach these Terms
• Your payment fails or your account is past due
• We believe your account is being used fraudulently or unlawfully
• We decide to discontinue the Service

Upon termination, you will lose access to your account and all data stored in the Service. We recommend exporting your data regularly.

11. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

13. Indemnification

You agree to indemnify and hold harmless TradieTracker, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

14. Third-Party Services

The Service may integrate with third-party services (e.g., Stripe for payments, Google Maps). Your use of these services is subject to their respective terms and conditions. We are not responsible for third-party services.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TradieTracker regarding the Service and supersede all prior agreements.

17. Contact Information

If you have any questions about these Terms, please contact us at: