What Australian Tradies & Service Businesses Are Saying

"I'd been running my electrical business for eleven years and honestly had no real idea which jobs were making me money. I knew I was busy - flat out most weeks - but at the end of the financial year my accountant would show me the numbers and I'd think, where did it all go? I assumed it was just the cost of running a trade business. A mate mentioned TradieTracker and I figured I'd give it a crack. Within the first week I could see my job costing in real time - materials, labour, hours, margin - right there on my phone. I found out my bathroom renovation quotes had been consistently underpriced on materials by about $400 a job. I'd done 30 of them that year. I fixed my pricing that same week. That single change has made more difference to my business than anything else I've done in over a decade."

"We're a family plumbing business - my husband does the work, I run the office. Before TradieTracker, quoting was a process. He'd call me from site, I'd look up prices, type everything into a Word document, email it, chase the approval, then manually create the invoice weeks later when the job was done. If we were busy, invoices would fall behind. Cash flow suffered. Now he builds the quote on his phone before he leaves the job site. It pulls live supplier pricing automatically. I get a notification, approve it, and it goes straight to the customer. When the job's done, the invoice is generated from the same data - no re-entering anything, no mistakes. We've cut our quoting time by more than half and we're getting paid at least a week faster on every job. For a small family business, that's everything."

"This one took me a while to find but once I did I couldn't believe I'd been without it. In business settings there's a markup percentage field - you set it once and every material added to a quote or a job gets marked up automatically from purchase price. Done. Before this I relied on my guys to add margin manually on every line item. Half the time they forgot, half the time they guessed wrong. We were winning jobs but bleeding margin on materials without even knowing it. I set our markup percentage, applied it across the board, and our material margins are now consistent on every single quote. It's one of those features that quietly makes you a lot of money without any ongoing effort."

"I manage subbies across four trades - sparkies, plumbers, tilers, painters. Before TradieTracker, coordinating a single job meant a group chat, three phone calls, two texts saying 'did you get the address?' and someone still showing up on the wrong day. The subcontractor coordination in TradieTracker changed everything. Job details go out automatically. Everyone gets what they need - address, scope, timing - and they confirm in the app. I can see at a glance who's confirmed and who hasn't without chasing anyone. I used to spend the first hour of every morning on the phone sorting out logistics. Now I spend it on things that actually move the business forward. I genuinely didn't think an app could give me that much time back."

"We build in regional areas. Signal is patchy at best, non-existent at worst. Every other app we tried just stopped working the moment we lost connection - jobs disappeared, photos wouldn't save, customer details were gone. TradieTracker works offline completely. Everything syncs the moment we're back in range and I've never lost a single piece of data. For a business like ours that's not a nice-to-have, it's the whole reason we use it. We recommended it to two other builders in our area who had the same problem. They both switched within a month."

"WHS compliance used to be the part of the job I dreaded most. Paper forms, tick-and-flick checklists that nobody took seriously, filing that piled up in the ute. If anyone ever audited us I'd have been scrambling. The safety checklists in TradieTracker are built for tradies, not for lawyers. They're specific to the work being done, fast to complete on site, and everything is logged automatically with a timestamp. My guys actually use them properly now because it takes two minutes on their phone instead of ten minutes on paper. We had a near-miss incident last year. The fact that our safety documentation was completely up to date and immediately accessible made an incredibly stressful situation much more manageable. I won't go back to paper."

"We run 12 staff across multiple active commercial projects. Our old process for receipts and expenses was genuinely embarrassing for a business our size - paper receipts in envelopes, handed to accounts at the end of the month, manually entered into Xero, reconciled weeks later with inevitable errors and missing items. Since implementing TradieTracker, receipts are scanned on site the moment they're issued and flow directly into Xero in real time. Our accounts team has current data every single day. Reconciliation at month end went from a two-day process to about two hours. The time saving alone would justify it. But the accuracy improvement has been just as valuable - we've eliminated the missing receipts, the duplicate entries, the end-of-month panic. It's made our entire finance function cleaner."